Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Is my payment information safe?
Absolutely. Our checkout is powered by Shopify’s secure payment gateway, which uses bank-level encryption to protect your details. We never store or share your payment information, your privacy and safety come first.
When will I get my order?
We process all orders within 1–2 business days.
Delivery times vary depending on your location:
Within the USA: Usually 3–5 business days after dispatch.
International orders: Typically 7–14 business days depending on your country’s postal service.
You’ll receive a tracking number via email once your order has shipped.
Is order tracking available?
Yes! As soon as your order ships, you’ll receive an email with your tracking link so you can stay updated on its delivery progress.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery location.
We also offer free shipping promotions from time to time, keep an eye out on our website or subscribe to our newsletter for updates!
How can I contact you?
We’re here to help! You can reach us anytime via the Contact Us page or email contact@vividscribbles.com.
Our friendly team usually replies within 24–48 hours (Mon–Fri).
