What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Is my payment information safe?
Absolutely. Our checkout is powered by Shopify’s secure payment gateway, which uses bank-level encryption to protect your details. We never store or share your payment information, your privacy and safety come first.
When will I get my order?
We process all orders within 1–2 business days. Delivery times vary depending on your location: within the USA orders usually arrive in 3–5 business days after dispatch. International orders typically take 7–14 business days depending on your country’s postal service. You’ll receive a tracking number via email once your order has shipped.
Is order tracking available?
Yes! As soon as your order ships, you’ll receive an email with your tracking link so you can stay updated on its delivery progress.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery location. We also offer free shipping promotions from time to time, so keep an eye out on our banners or sign up to our newsletter for updates.
How can I contact you?
We’re here to help! You can reach us anytime via the Contact Us page or email contact@vividscribbles.com. Our friendly team usually replies within 24 hours (Monday to Friday).
Do you offer a refund or guarantee?
Yes! We offer a 60-Day Happiness Guarantee. If you’re not completely in love with your Vivid Scribbles journal, contact us within 60 days of delivery and we’ll make it right — whether that means a replacement or a full refund.
Do you ship internationally?
Yes, we ship worldwide. All international orders include full tracking so you can follow your parcel right to your door.
What makes Vivid Scribbles journals different?
Our journals feature 160gsm ultra-thick bleed-resistant paper, lay-flat binding, and linen hardcovers, crafted to feel luxurious, durable, and perfect for both creativity and organisation.
Can I use markers or fountain pens inside?
Yes! Our paper is designed for bullet journaling and creative work. It handles most pens, markers, and brush pens beautifully without bleeding through.
Are your journals eco-friendly?
Yes! We use FSC-certified paper, vegan linen covers, and plastic-free recyclable packaging. Beautiful, sustainable, and made to last.
Do you offer any discounts or bundles?
Sign up to our newsletter and get 20% off your first order. You’ll also receive regular updates, journaling inspiration, and early access to new collections and exclusive offers.